Rapid Emergency Support

Immediate, expert help when you need it most. Our dedicated team is standing by to resolve sterilization issues and protect your workflow — fast.

Support

We’re Here for Your Emergency Support Needs

Keep our contact information readily available for any emergencies. Our dedicated team is here to assist you.

Contact Us

Reach us Monday to Friday from 8:30 am to 5 pm ET.

Emergency Line

For emergencies, call 800.523.1276 anytime, or 800.255.3924 for medical issues.

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FAQs

Need help? We’ve answered the most common questions about service, scheduling, and ongoing maintenance.

Our team can assist with cycle failures, EO leakage alerts, sterilizer malfunctions, or installation issues — whether you’re in the middle of a cycle or preparing for a procedure.

Make note of any error codes, recent cycle history, or signs of system malfunction. This helps our team resolve your issue faster.

Yes — for critical issues, you can reach us via our emergency lines anytime.

Yes. Many issues can be resolved over the phone or video with one of our certified support technicians.

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Customer Testimonials

Our experience with Andersen has been outstanding.

  • “Andersen reps are easy to talk to and very helpful. We frequently sterilize cautery pens and suction bulbs and tubing!”

    Tanya Niles, LVT
    Veterinary Technician Instructor
    Piedmont Technical College
    Cola, SC

  • “The machine is great, maintenance free, easy to use.”

    Gregg Hagerman
    Head Tech. Hospital Administrator
    BluePearl Veterinary Partners
    Louisville, KY

  • “The latest generation of heated gas sterilization units have been a game-changer because instead of a 24-hour cycle, now we have a few hours cycle and it’s just changed our whole environment.”

    Dr. Joseph Hunstad
    Board Certified Plastic Surgeon
    H/K/B Cosmetic Surgery
    Charlotte, NC
    Watch Review

  • “We love our EOGas 4 sterilizer! We like the fact we can do 3- or 5-hour cycles, rather than 12 or 24 hours with the old machine. It’s fantastic!”

    Aimee Greenfield
    Technician Manager
    Veterinary Surgical Specialists
    Tustin, CA

Need Help Now? Get Emergency Support

Get fast, expert help from the EO sterilization team who built your system — we’re here when it matters most.

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